How Slotrave Handles Your Personal Data

1. Who Is Responsible for Your Data

Slotrave decides why and how the personal data described here is processed. For any question or request about your data, contact our team through live chat or by e-mail. Please write from the e-mail address linked to your account, so that we can match your request to the right person before we act on it.

2. Data You Give Us When You Register

To open an account you sign up with an e-mail address and a password. As a rule, we also ask for personal details such as your name, date of birth and country. You usually choose the currency of your account when you register. Players typically also confirm at sign-up that they are 18 or older. Please keep these details accurate and up to date, because we rely on them when you verify your identity.

3. Data from Deposits and Withdrawals

When you pay in or cash out, we process the details needed to complete the transaction: the method you use, the amount, the currency, the date and the status of the payment. Our deposit methods include Visa, Mastercard, Skrill, Neteller and cryptocurrencies. The payment provider you select handles the payment itself and passes us the information we need to credit or pay out your money. We keep a record of your transactions so that we can show you your history, apply the rules of any bonus you choose and answer questions about a payment.

4. Identity Verification and Documents

We verify your identity before your first withdrawal. For this we ask for a photo ID and proof of address. Proof that the payment method belongs to you is usually requested as well. As a rule, we ask for clear photos of the documents rather than scans or PDF files. Our review of submitted documents generally takes about 48 hours. In some cases, we also ask for further checks, such as a selfie holding your ID or information about the source of your funds. We use these documents to confirm who you are, to protect your account against misuse and to meet our legal duties.

5. Why We Use Your Data

We process personal data to:

• open, run and secure your account;
• process deposits and withdrawals and keep a record of them;
• verify your identity and age;
• apply the terms of the offers you choose, such as wagering on a welcome stage;
• answer you when you write to our support;
• meet obligations under the law that applies to us and prevent fraud.

We use your data only for these purposes or for purposes closely connected to them.

6. Who Receives Your Data

We share personal data only with parties that need it to provide our service. These are payment providers that process your transactions, service providers that help us run and protect the platform, and authorities where the law requires us to disclose information. Each recipient receives only the data it needs for its task.

7. How We Protect Your Data

The connection between your device and our pages is typically protected with SSL/TLS encryption. Access to personal data within our team is limited to the people who need it for their work. You help keep your account safe by choosing a strong password, keeping it to yourself and signing out on shared devices.

8. How Long We Keep Your Data

We keep personal data for as long as your account is open and afterwards for as long as legal, accounting or fraud-prevention duties require. When data is no longer needed, we delete it or make it anonymous.

9. Your Rights

Depending on the law that applies to you, you have the right to ask for a copy of the personal data we hold about you and to have inaccurate data corrected. You can also ask us to delete data where no duty requires us to keep it, to restrict or object to certain processing and to send you your data in a portable format. To use a right, contact us through live chat or by e-mail. Our team usually replies to e-mails within 24 hours. If you believe we have not handled your data properly, you can also complain to the data protection authority of your country.

10. Changes to This Policy

We update this policy when our processing changes, for example when we add a payment method or a new verification step. The “Last updated” date above shows when we last revised the policy.